IT Product & Support Engineer

IT Product and Support Engineer
Posted 3 years ago
Job Title: IT Products and Support Engineer
Dept./Sec.: Technical & IT Department
Location: Head Office – Sulaymaniyah
Reporting Line: Technical & IT Department Manager
Job Purpose: This position is responsible for providing tier one support and
Duty Statements:

  •          Provide specialized technical maintenance and service support of the supported systems.
  •          Ensure proper functioning and access to network, software, and web applications in the company.
  •          Identify, report, diagnose, resolve, and test the system and the platforms on which the system is operating.
  •          Oversee patch scope and implementations, conduct fixes and rollbacks if required
  •          Analyze high traffic load on the system and find the root cause
  •          Administer the system in a 24/7 production environment
  •          Solve minor, major, and critical issues of different gateways and channels of the system, such as USSD, mobile application, etc.
  •          Conduct functional testing for APIs and ensure connections between the integrations
  •          Supervise the operations and maintenance of the system
  •          Develop database automation tools and shell scripts
  •          Develop new applications or programs as addon to the current system and programing for multiple purposes
  •          Follow up and solve customer issues such as subscribers, channel users, operators, etc. within the SLA period
  •          Configure new changes on the database and servers as requested and defined by other departments
  •         Performs technical assessment and administrative work required for planning, design, and production


  •  Performance Standards:

  •          Bachelor’s degree preferably in computer science, networking, or information technology.
  •          Prior experience in these fields: Oracle Database and Linux Administration. Certification is a plus.
  •          Experience of managing and co coordinating complex and time restricted activities
  •          High degree of planning and organizational skills of assigned remits
  •          Fluent English and fluent Arabic are must, good command in Kurdish
  •         Good command of computer skills especially Microsoft Excel and Microsoft Word
  •          Excellent knowledge of technical management, information analysis and of computer hardware/software systems
  •          Self-motivated, self-directed and competitive with strong organizational and interpersonal skills
  •          Experience in handling multiple projects/tasks with tight deadlines
  •          Ability to perform under pressure and address complaints in a timely manner
  •          Availability to work flexible shifts


Experience: 3 years

Job Features

Job CategoryTechnical Planning & Operation

Apply Online

A valid phone number is required.